Frequently Asked Questions
The Info You’re After
At Cassacuss, the complete satisfaction of our customers is our top priority. Check out some of our frequently asked questions below to get the information you’re looking for. Contact us with any other thoughts or questions.
Do you offer gift cards?
As we are just starting out we don't currently offer gift cards. We may do in the future though so follow us on Instagram or Facebook to be kept up to date on any changes and promotions.
What are the payment options?
Payment is taken directly through the shopping cart and you can use your Debit, Visa or Mastercard PayPal or Afterpay
What is your return policy?
Please choose carefully as we do not refund for change of mind.
Exchanges may be possible on standard size clothing if item is unworn and in new condition, however postage will be at buyer's expense.
Due to the nature of custom orders we do not offer returns or exchanges on items that have been modified from standard sizes.
Any faulty items will be eligible for exchange or refund. Please contact us immediately if you have any issues with your order.
How do your sizes work?
All of our items are offered in Standard Australian Sizes. We also off the option of altering a size to better fit your bub.
Most of our items have a size chart to help you select the correct size.
If you are at all unsure of what to order get in contact and we will talk you through the best option to suit.
Where are the items made?
Everything sold in my store is made by me, Cass, in my home studio in Brisbane, Queensland, Australia. I personally select and source all fabrics, patterns and notions for every item I make and sell.
How is my order shipped?
Orders will generally be shipped via Australia Post. Standard shipping times are usually 2-5 business days for domestic depending on location however once your order has been sent we have no control over the actual delivery time.
Orders may be shipped via courier service if this is the fastest and most economical option.
Why should I buy from you?
Cassacuss is a very small handmade business that is passionate about making quality products that you will not find in the big chain stores. All the items are well thought out and not made just a season and then to be discarded. The fashion industry has a lot to answer for in the destruction of our planet and I would like to help reduce not contribute to that.